Judicial Support Advisor | Manawatu/Whanganui

Job Description

Permanent, full time | Palmerston North 

Great with people. Confident with technology. Make a difference supporting the Judiciary. 

Te Haeata/The Opportunity 

This is not your typical technology support role. 

As a Judicial Support Advisor based in Palmerston North, you'll combine strong technical capability with exceptional customer service and relationship management, providing dedicated technology support and advice to members of the Judiciary and their support staff. 

You'll get to know the people you support and how they work, building trusted relationships and becoming someone they can rely on for practical advice, responsive service and hands-on technical support. 

This is a unique opportunity for someone who enjoys working with people as much as technology. You'll need the confidence to engage effectively with senior stakeholders, the technical ability to troubleshoot and resolve issues, and the ability to quickly learn new systems and explain technology in a clear and straightforward way.  

Based at Palmerston North District Court, you'll provide both desk-side and remote support and travel to courts across the Central North Island. You'll work with a high degree of independence locally, while being part of a supportive, nationally dispersed Judicial Support Advisory team.  

What you'll be doing 

In this role, you'll: 

• build strong, trusted relationships with members of the Judiciary and their support staff 
• provide responsive, high-quality technology support, both in person and remotely 
• understand how your customers work and tailor your support to their needs 
• troubleshoot and resolve issues across a broad range of workplace technology 
• explain technical information clearly to people with different levels of technical knowledge and confidence 
• provide advice, coaching and tailored training that helps people get the most from their technology 
• support the introduction and adoption of new systems and technology 
• look beyond the immediate issue to identify recurring problems and opportunities to improve service 
• work with other Digital teams, suppliers and technology partners to resolve more complex issues 
• contribute to projects and initiatives that improve technology services for the Judiciary. 

Ō pūkenga/Skills and Experience 

We're looking for someone who understands that great technology support requires both technical capability and an ability to work exceptionally well with people. 

You may already work in technology support, or you may come from another environment where you've developed strong technical skills while supporting senior or specialist customers. What matters is your ability to demonstrate the right combination of technical capability, customer focus and relationship skills.  

You'll bring: 

• excellent customer service and relationship management skills, with the confidence to build trust and credibility with senior stakeholders 
• strong technical capability and practical experience supporting workplace technology, including Microsoft 365, hardware, software and remote technologies 
• the ability and curiosity to quickly learn new technologies and systems 
• strong communication skills and the ability to make technical information straightforward and easy to understand 
• a proactive, solutions-focused approach to problem solving 
• patience and confidence when coaching and supporting others 
• sound judgement, initiative and the ability to work independently 
• strong organisational skills and the ability to manage competing priorities 
• a professional approach and commitment to providing a consistently high standard of service.  

ITIL knowledge or qualifications would be an advantage, and knowledge of the Justice Sector or Government environment would also be beneficial.  

Because of the geographic distribution of the people we support, some travel is required, and you'll need to hold a current full New Zealand driver licence. 

Mō mātou/About us 

At Te Tāhū o te Ture, the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa. 

The Judicial Support Advisory Services team is part of Digital, with team members based in courthouses around the country. We bring together a wide range of skills, strengths and experience and, while geographically dispersed, work closely together to share knowledge, tackle challenges and deliver great outcomes for the Judiciary and their support staff.  

Does this sound like you? 

If you get as much satisfaction from building trusted relationships and providing a great customer experience as you do from solving technical problems, we'd like to hear from you. 

In your cover letter, please tell us about: 

1. Your technical experience, including the types of technology, systems or technical issues you've supported. 

1. Your customer and stakeholder experience, including an example of how you've built an effective working relationship and adapted your approach to meet a customer's needs. 

Ngā painga o tēnei wāhi mahi/What's great about working here  

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include: 

• 4.4 weeks holiday leave 
• flexible work hours where possible 
• an online professional development portal 
• access to a variety of inclusive and proactive networks 

See our full range of benefits here. 

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career. 

 Utu ā-tau/Salary  

The remuneration band for this role is between $70,050 - $94,348 based on your skills and experience.  

Tono mai/Apply  

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.   

 Applications close on 20 November 2026; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.   

If you have any questions, please contact recruitment@justice.govt.nz    

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