National Manager Centralised Services/Registrar | Wellington City

Job Description

Te Haeata/The Opportunity 

This is an opportunity to shape the future of nationally delivered registry and customer services, influencing how thousands of New Zealanders interact with the justice system each year. 

As National Manager Centralised Services/Registrar, you will lead nationally delivered registry and customer service functions that sit at the heart of court and tribunal operations. You will influence service design, drive operational excellence, and work across organisational and sector boundaries to improve outcomes for customers, stakeholders and the wider justice system. 

Reporting to the Group Manager, National Service Delivery, you will provide strategic and operational leadership for national centralised services and registry functions. 

You will also build and maintain trusted relationships with senior leaders, internal stakeholders, judicial partners, and external agencies to help drive collective outcomes across the justice system. 

Ō pūkenga/Skills and Experience 

We're looking for an experienced leader who can think strategically while remaining connected to operational delivery. You will bring the ability to lead through others, navigate complexity, influence across organisational boundaries, and translate strategy into practical outcomes. 

We are looking for someone who can demonstrate: 

• Significant experience leading large-scale customer service, contact centre, centralised processing or service delivery operations with a national focus. 

• Proven ability to build credibility and influence with senior leaders, partners and stakeholders across complex operating environments. 

• Strong systems thinking and collective leadership capability, with the ability to connect strategy, policy, performance and service delivery into a coherent whole and position services for future success. 

• Experience leading organisational change, service transformation, or continuous improvement initiatives. 

• Demonstrated success leading through leaders and developing high-performing teams. 

• Strong commercial, financial and risk management capability. 

• The ability to navigate ambiguity, balance competing priorities, and make sound decisions in complex environments. 

• Excellent communication skills, including experience preparing advice and responding to ministerial, parliamentary or executive-level requirements. 

• A commitment to improving outcomes for Māori and embedding culturally responsive leadership practices. 

You will be a strategic and systems-oriented leader with strong organisational awareness and a future-focused mindset. You will be comfortable operating in complexity, bringing people together around shared outcomes, and translating strategy into meaningful service improvements. Known for your credibility, judgement and influence, you will build strong relationships across the Ministry, judiciary and broader justice sector to achieve lasting impact. 

Mō mātou/About us 

At Te Tāhū o te Ture – the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand. 

Ratonga pokapū, Centralised Services, is made up of two core groups; the National Registry Services and the National Registry. Our objective is to deliver to high quality, consistent and efficient services each and every day. We focus on understanding our participants' needs and putting those needs at the centre of the services we deliver. 

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. 

Utu ā-tau/Salary 

The appointing salary for this role will be between $177,308 and $244,038 based on skills and experience. 

Tono mai/Apply 

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter. 

Applications close on Wednesday 5 August 2026; however, we will be reviewing CVs as they come in and may invite successful candidates to interview before the close date. 

If you have any questions, please contact recruitment@justice.govt.nz 

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