Service Manager | Auckland Region

Job Description

Service Manager Auckland Civil & Family Services

Te Haeata/The Opportunity

COME AND JOIN THE LEADERSHIP TEAM AT AUCKLAND DISTRICT COURT FAMILY & CIVIL REGISTRY!

In this role, you'll be one of five Service Managers reporting to the Manager of Justice Services. You'll work collaboratively with the team to enhance public trust in the Law of Aotearoa New Zealand.

We seek someone with substantial experience in team management, who can offer guidance, training, and support to ensure both professional development and efficient performance while fostering a positive team culture and environment.

We are looking for someone with the following skills, qualities, and experience:

• Proven ability in using data and relationships to drive a high-performance culture focused on collaboration, consistency, and accountability
• Skilled at building and maintaining strong relationships with internal and external stakeholders
• Enthusiastic about providing access to timely justice for our communities
• Committed to values of Respect, Integrity, Service, and Excellence
• Ability to think on your feet and make quick, sound decisions
• Comfortable working in a fast-paced, high-pressure environment – Auckland District Court is not for the faint-hearted!

Ō pūkenga/Skills and Experience

To be successful in this role, you will need the following skills, knowledge, and experience: 

• Ability to set the tone, expectations, and culture of the team, fostering an environment of trust, respect, and continuous learning.
• Experience in operational management within a fast-paced, dynamic, and customer-focused environment.
• A solid record in change management and implementing new business processes.
• Proven leadership skills in coaching, motivating, and guiding staff to meet targets, understand their impact on the overall objectives, and build a high-performing culture.
• Strong people skills for establishing effective working relationships and collaborating with various agencies and stakeholders.
• Well-developed verbal and written communication skills.
• Ability to exercise sound judgment and political sensitivity.
• Excellent attention to detail, time management, and planning skills.

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we are committed to strengthening people's trust in the law of Aotearoa, New Zealand.

you will be joining our team at a challenging and genuinely exciting time. We would offer the successful person the opportunity to make a difference, the chance to be part of a vibrant and dynamic team, learn new and interesting things, and gain experience in a wide range of areas.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions. 

Utu ā-tau/Salary

The appointing salary for this role will be between $99,208 and $135,539 pro rata based on skills and experience.

Tono mai/Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on 20 March 2026; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date. Interviews will be conducted the week beginning 23 – 27 March 2026.

If you have any questions, please contact recruitment@justice.govt.nz

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