Advisor | Wellington Region

Job Description

Advisor| National Service Delivery (NSD)

Te Whanganui-a-Tara | Wellington 

Permanent, full-time 

Te Haeata/The Opportunity

We have an opportunity for an experienced Advisor to join the NSD Operations Support team. The National Service Delivery unit (NSD) provides a range of justice services to court participants around Aotearoa/New Zealand that assist with administering the court system.

These services include:

• administering legal aid for those who can't afford a lawyer,
• collecting court ordered fines, reparation, and legal aid debt,
• transcribing activities in the courts,
• judicial library support,
• developing training and guidance material for all court and Ministry staff,
• providing a centralised customer call and high-volume application processing service.

As an Advisor, you will be responsible for providing timely, accurate, comprehensive and tailored advice to business unit managers and frontline operations. This includes developing operational policies, guidelines, initiatives and resolving issues as well as continuous improvement functions within NSD. You will also support, and occasionally lead, service improvement initiatives.

You will also be an essential part in the release of information to Ministers and Parliament, and responses to parliamentary, justice stakeholder, court participant, and public requests for information. This includes managing, processing, and drafting responses to requests for information, drafting responses to Ministerial correspondence and Written Parliamentary Questions. You will work collaboratively with other business units across the Ministry to ensure that responses meet statutory requirements, align to publicly available information, and are issued within relevant timeframes.

Ō pūkenga/Skills and Experience

To be successful in this role you need to have exceptional communication skills, an understanding of the Machinery of Government, a well-developed risk radar, problem solving, proven resiliency and the ability work as part of a dynamic and multifaceted team.

This is a busy and challenging role, so will require someone who is flexible, calm and can multi-task. You will be joining a supportive and enthusiastic team who have a genuine interest in sharing knowledge and supporting one another in an enjoyable, busy and sometimes challenging environment. To be successful in this role, you will require the following skills:

• Superior writing skills.
• Excellent attention to detail.
• Strong customer focus.
• Efficient prioritisation skills.
• Ability to work well under pressure.
• Project experience.

In addition, skills in stakeholder management and the building of constructive and effective relationships will be important. You will understand how to support service delivery and business improvement through a service design methodology in a complex and changing environment. 

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. 

Ngā painga o tēnei wāhi mahi/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The appointing salary for this role will be between $73,634 and $100,846 pro rata based on skills and experience.

Tono mai/Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on 22July ; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact recruitment@justice.govt.nz

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