Coronial Case Manager | Wellington Region

Job Description

Coronial Services Case Manager

Full-time, fixed term / secondment 

Te Haeata/The Opportunity

As a Coronial Services Case Manager, you will be based in Wellington.  You will be responsible for co-ordinating all matters referred to the Coroners in the Lower North Region. On occasion, there may be times when you are called upon to assist on other matters or other Coroners outside your region. This position is a 11 month fixed term / secondment.

This is a challenging and interesting role that will allow you to utilise your administrative experience, people and relationship management skills to a high level and be part of the team that provides New Zealanders with a first-class Coronial Service.

These key responsibilities will include:

• gathering all inquiry information and reports both physical and electronic and be able to present the information to the Coroner concisely
• case management of large volumes of electronic files (while keeping a physical files)
• maintaining our electronic database (CMS) is up to date, complete and accurate
• liaising and providing information to stakeholders and Government Agencies, in particular, our interested parties, Police and others
• contribute to monitoring and reporting on the Coronial Services Unit activities
• ability to arrange and support your Coroner to conduct a preliminary hearing or court take an inquest

Ō pūkenga/Skills and Experience

To be successful in the role you will have:

• a can-do attitude with a strong customer focus
• ability to maintain confidentiality
• attention to detail
• people and life skills
• work effectively in stressful situations
• desire to learn and adapt
• ability to be flexible in a changing environment
• excellent written and verbal communication skills
• can multi-task and time manage effectively
• enjoy working in a reactive as well as a proactive environment
• professional, confident and understanding telephone manner
• exceptional data entry and accurate record-keeping skills
• a good working knowledge of Word and Excel
• ability to work effectivity, independently and in a team setting
• background in court operations, in particular court taking experience would be an advantage.

A major component to this role is having the necessary skills and experience to be able to deal with and process incredibly sensitive and graphic materials (written and photographs) and have the ability to effectively relate to our interested parties (families/whanau) in very stressful and emotionally driven times, ensuring that they are provided accurate progression updates on their loved one's cases.

You will need to maintain excellent relationships with both internal and external stakeholders as well as having exceptional interpersonal skills that will support your work with people under diverse and sometimes sensitive circumstances.

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. 

Ngā painga o tēnei wāhi mahi/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $66,066 to $90,008 while the appointing salary will be based on skills and experience.

Tono mai/Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter. Internal applications for secondment must have managers support.

Applications close on 4 July 2025; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact recruitment@justice.govt.nz

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