Court Registry Officer | Bay of Plenty

Job Description

Court Registry Officer, Whakatane District Court

Te Haeata/The Opportunity

As a Court Registry Officer, you will work with a team responsible for the successful operation of the Court. You will liaise with multiple stakeholders, including defendants, witnesses, family members, Oranga Tamariki, Lawyers, and Police Officers. You will be able to communicate confidently with Judges within the courtroom and their chambers, as well as other members of the judiciary.

Your primary responsibilities will include:

• Court Taking – You will help facilitate the smooth operation of the Court, including introducing Judges (in English and Te Reo Māori), working closely with them in the Courtroom and Chambers, managing jurors, and general administration of the Court.
• Customer Service - All courts have an onsite customer service area or hub that customers can access for any court-related matter. You will work to answer customer queries via face-to-face, phone, or email interactions.
• Case Management – This involves ensuring files are accurate and up to date. This part of the role involves a large component of data entry.

Ō pūkenga/Skills and Experience

No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

You will be able to demonstrate strong customer service skills, quality decision-making, be solutions-focused and have the personal confidence and resilience to adapt to a dynamic work environment.

To be successful, you will need to be:

• Detail-orientated and observant – the court has many different processes, and case information needs to be accurate.
• Self-aware – our participants are unique, and you will be confident working, individually and as a team, across various situations.
• Able to multi-task – some of our processes are repetitive, so you will be able to manage conflicting priorities and move from one task to another quickly.
• Willing to learn – legislation and court processes are always changing, and you can adapt and maintain knowledge capital.
• Resilient – As a Court Registry Officer, you might work on sensitive cases, sometimes at high volume.

You will need a full New Zealand drivers licence as you will also travel to the Opotiki Hearing Centre and other Courts in the wider Bay of Plenty area.

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

We are looking for a talented individual to come join our dynamic team.  The position is permanent, full time. Your role will include court taking, customer service and case management. This is a great opportunity to experience working in a smaller, multi-jurisdictional (Family, Civil, Criminal) registry team with plenty of variety.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. 

Ngā painga o tēnei wāhi mahi/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $58,729 to $80,794 – while the appointing salary will be based on skills and experience, we are willing to pay higher in the band to attract strong candidates into this role.

Tono mai/Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on 29 November 2024; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact recruitment@justice.govt.nz

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