Pae Tukutuku | Auckland Region
| Category: | Administration/Support |
| Position Type: | Permanent Full Time |
| Attachments: | Pae Tukutuku Position Description.pdf (PDF, 330KB) |
| Application Close Date: | 22-May-2024 |
Job Description
Pae Tukutuku – Auckland Information Office (location is Ellerslie)
Permanent fulltime
Pānuitanga | Notice
Tū ana te tangata i te waharoa o te marae o kui mā o koro mā.
Pōwhiritia te ara tika kia tū he kooti Māori e tāwharau nei i te pae tangata, te pae whenua i te whare kōrero.
E te tii e te taa nau kake mai Ki Te Kooti Whenua Māori e rapu ana i te tangata ngakaunui ki te kaupapa whenua, ki te kaupapa whānau hoki.
Te Haeata/The Opportunity
Te Waharoa is a national team of the Māori Land Court responsible for the high-quality data entry of Māori Land Court enquiries and applications. Our team is the gateway to where applications and enquiries start their journey in the Court.
As a Pae Tukutuku you will master the craft of delivering a top-notch frontline customer service to Māori landowners and Court users that so they have a positive interaction and experience with our Court. You will give accurate advice about preparing and making applications, developing whenua and whānau, how to research the Court record, respond to telephone enquiries and being part of the national team that responds to email and online enquiries.
You may also be required to progress applications in the Māori Land Court and support sittings of the Court when required. You'll need to have an open and willing mind when it comes to technology so you can work with our new system, Pātaka Whenua.
As a member of the Māori Land Court you will be expected to use te reo Māori and practice tikanga Māori in your daily work so you'll need to be comfortable, competent and confident to do that.
If you can operate under pressure, in a fast pace, you are self-directed, highly motivated and have a commitment to whānau wellbeing through whenua – then this is the role for you.
Ō pūkenga/Skills and Experience
No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!
To be successful in this role you will:
- Have experience in customer service, both in front line and written capacities
- Demonstrate strong interpersonal skills, you will be able to act with tact and discretion.
- Have a can-do attitude with a strong customer focus
- Have strong standard of written and oral communication
- Enjoy working in a reactive as well as a proactive environment
- Have an understanding and appreciation of cultural practises and challenges, related to Tikanga Māori
- Be able to work autonomously and collaboratively
- Have solid computer skills
- Have strong research abilities
Mō mātou/About us
The Māori Land Court is a business arm of the Ministry of Justice whose purpose it is to ‘strengthen people's trust in the law of Aotearoa New Zealand'.
For more information about the ministry you can visit https://www.justice.govt.nz
The ministry champions a value-based approach to service delivery and staff job satisfaction.
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Ngā Whakaaro Māori |
R.I.S.E. Values |
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Ko te tohu o te mana ko te WHAKAMANA The measure of your mana is in how you enhance the mana of others Whakamana is a process of mutual respect and understanding. A whakamana process will help the Ministry engage well with Māori communities, with the intent of these engagements based on positive impact and high trust. |
Respect We value others and their contributions.
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Kia TOKA TŪ moana Be steadfast, be like a rock in the ocean Toka tū means to be solid in our foundations and to maintain the integrity of the Ministry. Toka tū can also refer to the integrity or bond of our word, internally and externally. |
Integrity We are honest and open.
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Kia manawa tītī Have great perseverance, have the heart of the mutton bird ĀKINA literally means encouragement. The concept of ākina is about doing what needs to be done without praise or the need to be recognised. It is also about service and doing the jobs that no one wants to do. |
Service We deliver results.
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Kaua mā te waewae tutuki engari mā te ūpoko pakaru Do not be dissuaded by little falls, fight to the bitter end EKE PANUKU literally means to successfully overcome. It is about going above and beyond, pursuing excellence in all that we do for the people that we engage with and serve. |
Excellence We focus on quality.
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The Māori Land Court is a court of record, within the Ministry of Justice, responsible for managing the accurate recording of Māori land ownership. This is driven by the recognition of whenua as taonga tuku iho and the unique relationship between Māori and whenua.
For more information about what we do, you can visit https://maorilandcourt.govt.nz/.
“Kia tautāwhitia te pae whenua, te pae tangata me te whare kōrero”
Ngā painga o tēnei wāhi mahi/What's great about working here
We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:
- 4.4 weeks holiday leave
- flexible work hours where possible
- an online professional development portal
- access to a variety of inclusive and proactive networks
See our full range of benefits here.
With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
Utu ā-tau/Salary
The remuneration band for this role is $58,729 to $80,794 – while the appointing salary will be based on skills and experience, we are willing to pay higher in the band to attract strong candidates into this role.
Tono mai/Apply
To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.
Applications close on 22 May; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.
If you have any questions, please contact recruitment@justice.govt.nz
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