National Registry Officer | Wellington City

Job Description

• Help support everyday New Zealander's
• Provide helpful and caring customer service for all involved in our Justice system
• Ensure our customers have all the information they need

Te whiwhinga mahi/The Opportunity

At the Ministry of Justice, we put our customers at the forefront of everything we do. Our Contact Centre team are the first point of contact for everyone phoning the Ministry nationwide. This team is the first point of contact for anyone calling the Ministry, from wondering what time their local court opens, queries about Jury Duty to questions about upcoming hearings. All our calls are unique, with every touchpoint in this team viewed as an opportunity to help people. We do so one-call at a time with respect and kindness at the forefront.

Ko wai mātou/Who we are

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

The National Registry a friendly and diverse group, and we are all great communicators and relationship builders. This comes across in a strong team culture, where we are fun and supportive of one another, while still being focused on delivering stellar customer service. We encourage and inspire our teams through energy, enthusiasm, integrity and a consistent focus on what is important - excellent customer service.

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated. 

He aha ngā painga o tēnei mahi mōu/Why you will enjoy working here

Benefits:

• Contributions to prescriptions for glasses
• Online professional development portal
• Access to a variety of inclusive and proactive networks, including Pacifica, Māori, Rainbow and Women's.
• Free and confidential counselling sessions

He pūkenga tou/Skills and Experience

You don't need to have experience working in a Contact Centre, but you'll need good communication skills, an ability to think on your feet, and a passion for helping people. You'll be keen to learn, be mindful and communicate well with concerned customers.

Our staff say that for them it is all about “trying to focus on what each caller actually needs and on finding a solution or directing them to someone who can help them. Communicating the information so they understand and finding the balance between too much and too little information.”

Don't take our word for it, our team say - check out this link to see what it is like today.

How to get your foot in the door?

• As part of our process we will run an information session via teams to talk to you about the role
• Interviews may be run in person or via teams
• Starting salary is generally between $58,729- $68,654 dependent on skills and experience
• Working hours from 8.00am-5.00pm, Monday – Friday
• Applications Close Friday 3^rd May 2024 at 5.00pm
• Anticipated start date –17^th June 2024.

Tono mai/How to Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

If you have any questions, you can email Matthew Doggett, Manager Registry Contact Centre  at:

Matthew.Doggett@justice.govt.nz

We will be reviewing CV's as they come in and inviting successful candidates to interview throughout the advertising process.