Case Manager | Wellington City

Job Description

Case Manager- Wellington

3 x Permanent- Full Time Positions

Te whiwhinga mahi/The Opportunity

As a Case Manager, you are an important cog in the justice machine. You will work with a team responsible for the successful operation of Tribunals and liaise with multiple stakeholders including members of the judiciary and the public. You will take responsibility for ensuring that the Tribunal and case parties have all the information they need, and that logistics are in place to ensure cases are heard in a timely and effortless manner.

You'll enjoy a variety of responsibilities including Court Taking, Customer service and Case Management. An on-the-job buddy system training plan will be provided.

The team at Wellington Tribunals provides operational, administrative, and judicial support for a number of specialist courts, authorities, and tribunals in New Zealand

Travel is required for out-of-town hearings for up to 20 weeks per year, and you must have a full driver's clean licence. We're looking to fill 1 permanent Fulltime position.

Please refer to the Position Description for more information

He pūkenga tou/Skills and Experience

With pride in your work, you will strive to deliver a service to our customers with high accuracy and professionalism.

Our customers are diverse, and our workforce reflects this. This role is no different and would suit people from all backgrounds. Whether you have an interest in the Justice system, returning to the workforce, have a passion for working with customers this is your chance to join us on our journey to deliver people centred justice services for all.

To be successful, you will need to be:

• Resilient – there are times when working in the courts, you will be working on sensitive cases and sometimes at high volume
• Detail orientated and observant – the court has many different processes and case information needs to be accurate
• Self-aware – you'll understand our customers and will be confident working across a range of situations
• Multi-task – you'll understand that some of our processes are repetitive, but you'll be able to manage conflicting priorities and move from one task to another quickly
• Willing to learn – legislation and processes in the courts is always changing and you will be able to adapt and respond to feedback

Ko wai mātou/Who we are

A great team culture is important at the Wellington Tribunals Unit. Our promise to you is that you can be yourself and bring your full self to work.

You will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel connected, safe, and supported. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. 

Utu ā-tau/Salary

The appointing salary for this position will be between $56,729 - $78,441 based on skills and experience.

Tono mai/How to Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on 1 October 2023, however we will be reviewing CV's as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact recruitment@justice.govt.nz