Collections Registry Officer | Auckland Region

Job Description

Collections Registry Officer
Ellerslie Based
Multiple Permanent Full Time Positions Available

• Serving all New Zealanders
• Ongoing comprehensive training and support
• Opportunity to assist people at some of their hardest moments

Te whiwhinga mahi/The Opportunity

As a Collections Registry Officer, you will be helping customers to resolve their fines and other civil matters through professional and efficient communication. You will help them with their questions and assist them to get what they need, when they need it. We care about delivering people centred services to our customers and help to provide access to justice for all.

He pūkenga tou/Skills and Experience

To be successful in this role you will be able to demonstrate strong customer service skills, quality decision making, be solutions focussed and have personal confidence and resilience. Key to your success in this role will be a positive outlook on life and curiosity that will keep you engaged in the mahi.

No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

Ko wai mātou/Who we are

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

The team is supportive, friendly and diverse. Working as part of a team, you will have many colleagues to support you as you learn our business.

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.

Don't take our word for it – what really surprised our recent new joiners? “The team surprised me. So multicultural – that is awesome.” What would be there advice for you if you join us? “Apply for it. You don't need relevant experience or qualifications to work here. If you are a capable person and a quick learner who loves to be busy, we will have something for you and there are routes for progression if you work hard and stick around.”

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. 

He aha ngā painga o tēnei mahi mōu/Why you will enjoy working here

• Contributions to prescriptions for glasses
• Online professional development portal
• Access to a variety of inclusive and proactive networks, including Pacifica, Māori, Rainbow and Women's.
• Free and confidential counselling sessions

Utu ā-tau/Salary

Salary Range: The remuneration band for this role is $52,729 to $74,441 – the appointing salary will be based on skills and experience.

Tono mai/How to Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

The start date for these position 

Applications close on Thursday 6 April 2023, however we will be reviewing CV's as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact recruitment@justice.govt.nz