Case Manager | Wellington City

Job Description

Case Manager, Tribunals - Wellington CBD

Permanent full-time position and a 18-month fixed term full time position available.

Te āhuatunga a te tūranga/About the Role

As a Case Manager, you will play an important role in the Justice system. You will work with a team responsible for the successful operation of Tribunals and liaise with multiple stakeholders including members of the judiciary and the public. You will take responsibility for ensuring that the Tribunal and case parties have all the information they need, and that logistics are in place to ensure cases are heard in a timely and effortless manner.

You'll enjoy a variety of responsibilities including Court Taking, Customer service and Case Management. An on-the-job buddy system training plan will be provided.

Travel is required for out-of-town hearings for up to 20 weeks per year, and you must have a full driver's clean licence.

He pūkenga tou/Skills and Experience

With pride in your work, you will strive to deliver a service to our customers with high accuracy and professionalism.

Our customers are diverse, and our workforce reflects this. This role is no different and would suit people from all backgrounds. Whether you have an interest in the Justice system, returning to the workforce, have a passion for working with customers this is your chance to join us on our journey to deliver people centred justice services for all.

To be successful, you will need to be:

• Resilient – there are times when working in the courts, you will be working on sensitive cases and sometimes at high volume
• Detail orientated and observant – the court has many different processes and case information needs to be accurate
• Self-aware – you'll understand our customers and will be confident working across a range of situations
• Multi-task – you'll understand that some of our processes are repetitive, but you'll be able to manage conflicting priorities and move from one task to another quickly
• Willing to learn – legislation and processes in the courts is always changing and you will be able to adapt and respond to feedback

Mō te tīma/About our Team

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

When you join us at the Ministry of Justice, you're joining a community of people from many different backgrounds and experiences who thrive, feel motivated and feel connected.

Become part of a unique work environment and have the type of job satisfaction that you will not find anywhere else. No two days will be the same.

A great team culture is important at the Wellington Tribunals Unit. Our promise to you is that you can be yourself and bring your full self to work.

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated. 

Tono mai/How to Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Salary Range

The appointing salary for this role will be between $50,128 to $70,768 based on skills and experience.

Applications close on Wednesday, 8 February 2023.

If you have any questions, please contact recruitment@justice.govt.nz.