National Registry Officer | Auckland Region

Job Description

National Registry Officer | Ellerslie Based

Te āhuatunga a te tūranga/About the Role

At the Ministry of Justice, we put our customers at the forefront of everything we do. Our Contact Centre team are the first point of contact for everyone phoning the Ministry nationwide. We received 935,839 calls in the last financial year and are now recruiting for additional National Registry Officers.

Based in Ellerslie, you'll be the first point of contact for all our customers calling the Ministry. You'll appreciate and respect that each of our customers are individual and have unique situations. You'll see this position as an opportunity to help people.

He pūkenga tou/Skills and Experience

You don't need to have experience working in a Contact Centre, but you'll need good communication skills, an ability to think on your feet, and a passion for helping people. You'll be keen to learn, be mindful and communicate well with concerned customers. The Contact Centre is open from 8 -5pm Monday to Friday. We are looking for full time National Registry Officers.

Mō te tīma/About our Team

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

We are a friendly and diverse group, and we are all great communicators and relationship builders. We encourage and inspire our teams through energy, enthusiasm, integrity and a consistent focus on what is important - excellent customer service

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated. 

Tono mai/How to Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Salary Range: The remuneration band for this role is $50,128 to $70,768 – while the appointing salary will be based on skills and experience, we are willing to pay higher in the band to attract strong candidates into this role.

Applications close on: Sunday 22^nd May 2022

Our Interview Process

• If you are successful, then you will be invited to an onsite assessment centre on any given day of the week of the 5^th June.
• You may have this role in mind, but we assess you for suitability to work in any of our frontline roles, ensuring we appoint the right people into the right roles.
• The start date for our new National Registry Officer is expected to be Monday 18^th July.

The Ministry's top priority is the safety and wellbeing of its employees. We already have existing protocols in place to provide a safe workplace. We're now strengthening those protocols with a COVID-19 vaccination policy requiring that all roles across Te Tāhū o te Ture are carried out by people who are fully vaccinated against COVID-19. All candidates are required to declare their COVID-19 vaccination status as part of the application process.

If you have any questions, please contact recruitment@justice.govt.nz